We are trying to provide high quality dresses with best price.
1. We accept turns when there is fault or mistake in the dress like wrong color and wrong size. Please contact us within 24 hours after you get the dress.
2. Please provide photos of the dress to show evidence of damage or mistake.
We will provide the return address after prove the picture.
3. Order cancelled after 48 hours will be charged 50% of the cost.
We don't accept returning for the following cases:
1) Custom-made items ( Note : Custom sizes and custom colors are not returnable )
2)Items that have been worn, changed or damaged like altered,dyed,etc Please contact us first when there is any problem with items you received. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. When You return them back, please make sure the items are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Process of Returning:
1) Contact our customer service within 48 hours from the day you received your item. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. More than two days,we have the right to Refuse to return.
2) Once Customer Service has approved your request, they will send a Product Return Form to you. Please fill the form and send it together with the item back to us as soon as possible.
3) Once received the package, your return will be processed within 3 business days. Items returned in unacceptable condition we will not process as refunds.
4) All returns costs (customer bears the shipping cost)
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.
Please contact us at firstname.lastname@example.org for more details.